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Nectar Cloud Service Update - December 2021

Nectar Cloud Support Shutdown Period

20 Dec 2021 - 3 Jan 2022


The Nectar Cloud Support team will be taking a break from Monday 20 Dec 2021 returning on Tuesday 4 January 2022. During this period our support team will not be available to respond to any support requests but will endeavour to reply on their return on Tuesday 4 January 2022. We recommend consulting the Nectar Cloud  Self Help Support articles and the Nectar Cloud Tutorials if you do run into any issues while the team is taking a break.
 

New look Nectar Cloud Support Site

The Nectar Cloud support site has been refreshed with a new look and improved navigation. The Nectar Cloud Support site is a one stop support center providing you with access to online support, self help support articles, online tutorials, service announcements, online chat with the support team and more. We hope you like the new look and find it easier to navigate.
 

Pandemic decision making supported by Australia’s national research cloud, Nectar


From the moment COVID-19 was detected in Australia, state and federal governments have relied on infectious disease modelling and epidemiological analytics conducted on the ARDC Nectar Research Cloud.
 

Nectar User Survey


The annual Nectar Research Cloud user survey was conducted again during Nov/Dec 2021. We received 415 responses,  an increase of 55 responses from last year. A big thank you to everyone who completed the survey. Your feedback is appreciated. The responses are being analysed and the results will feed into the Nectar Research Cloud Continuous Improvement program. 

Early results show that over 50% of respondents gave a Net Promoter Score of 10/10 for the Nectar Research Cloud, and 89% said that Nectar had improved the quality/outputs of their research. There was high interest in the new services being developed for a national GPU & large memory service and a container service. We aim to publish more detailed results early 2022.

Vulnerability Notification - Log4j


A reminder to all users that a major vulnerability in the widely used Java logging library Log4j was made public on December 9.

The vulnerability is serious as it can result in remote code execution (RCE), and there are reports of it being actively exploited.

We ask that all users check their instances and confirm whether or not they are affected. If you are running any Java-based applications, your application may include the Log4j library.

Please refer to our support site announcement page for more information, which will be continuously updated as new information comes to hand.

General advice on security


1)  It is advisable to apply all security patches to your instances on a regular schedule. The mainstream Linux distros provide ways to configure the package manager to apply (security) updates automatically.

2)  It is highly inadvisable to run a Linux system with an OS that is beyond its end of life. If this is necessary for pragmatic reasons, you need to pay particular attention to other ways to protect the system; e.g. by blocking access from potentially untrusted IP addresses, and removing access for users who are not both trustworthy AND security conscious.

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The Nectar Research Cloud is part of the Australian Research Data Commons, which is supported by the Australian Government through the National Collaborative Research Infrastructure Strategy.
The ARDC acknowledges the Traditional Owners of the lands that we live and work on
across Australia and pays its respect to Elders past, present and emerging.
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