Having trouble getting workforce buy-in for your new customer experience program? Engaging and involving your workforce up front in any customer experience improvement initiative or program is critical for success. In this month's article, Building a Successful Customer Experience Program: Include the Workforce, I provide additional insight as well as six tips to help improve buy-in. Read the article here.
Let me know what you're doing to improve buy-in by posting comments at the bottom of the article.
The reviews are coming in! So far, five stars across the board for Customer Experience 365. If you've read it, please post a review on Amazon and share how it's helped you. Click here to post your review.
P.S. So I can continue delivering content that helps you develop the best customer experience initiatives possible, tell me how things are going by taking this easy 6-question survey: