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Good Neighbour Newsletter

Welcome to the April issue of the Good Neighbour newsletter.

The Good Neighbours have done amazing work, and this newsletter aims to highlight that.

If you would like to share your Good Neighbour experience with us, please contact Rob at for a chat, or you could write something and submit it. If you choose to write something please try to include:
  • how and why you became a Good Neighbour
  • how many people you have supported and the tasks you carried out for them
  • the impact you think the Good Neighbours have had on the community
  • if anything positive has come out of COVID
Due to space please keep your submission to no more than 300 words.

Thank you for all your hard work.

If you would like to know more about Community Action Derby, then please visit our website.

Table of Contents

Charles's Volunteering

How and why did you become a Good Neighbour?

I become a Good Neighbour because I realised that in the first lockdown that I would have a lot of spare time and my thought immediately was for those people who were shielding and self-isolating that needed assistance with their day-to-day.

How many people have you supported and what tasks did you carry out for them?

I have probably helped over 10 different individuals throughout my time as a Good Neighbour and I was more than happy to help anyone with anything that they needed me to do, as long as I was not compromising their health. Some days I would do their weekly shopping or picking up prescriptions, other days I was even asked to do call up people to check up on them and see if they needed an ear to listen to their issues caused by the pandemic. 

What impact do you think the Good Neighbours have had on the community?

I personally have benefited so much from being a part of the programme, as I have learnt the stories and the lives of so many different people that I would have never been able to. I do hope that more people volunteer their time to help the community become stronger and more connected in a time of such isolation and distancing. 

Do you think anything positive has come out of the Covid-19 pandemic?

I have made so many connections that I want to continue to have with people and I feel like I have learnt to appreciate my time with my loved ones. A group of like-minded people and I have set up a social enterprise to help individuals have access to the help they need throughout lockdown and beyond the pandemic. The Crinkle Project is working on helping the wider communities in Derby stay connected. 

Want to be a Good Neighbour?

If you would like to be a Good Neighbour, you can For more information on the Good Neighbour role, please click here and here.

Lateral Flow Test

The Lateral Flow Test (LFT) is available for all essential workers in Derby City, and this includes people carrying out essential volunteer work.

As Good Neighbours you are in this category, and it is recommended that you have a test weekly. 

If you are active in your community by supporting neighbours, you should consider taking the test to reduce the risk of contracting and spreading Covid-19. The test is quick, easy and completely free. 

Click here to find out more about the Lateral Flow Test, and click here to book a test.

Please note that if you have symptoms, have had Covid in the last 90 days, have had a positive result in the last 10 days, or are meant to be self-isolating, you should NOT book a Lateral Flow Test.

Meet Paul Brookhouse

Paul Brookhouse is the Project Manager for the Derby Food 4 Thought Alliance. His role has been key in the support given to the Derby community with food provision.

When did the Derby Food 4 Thought Alliance form?

Originally, there was a Food Networking Forum which was coordinated, in part, by Guy Freeman of the British Red Cross. In March last year a steering group was put together as part of the Community Hub to look at the whole response to the demand for food and to ensure people were supported during the time, and that’s when I got seconded into the role of coordinating all of that.
As time went on we recognised there was an opportunity to look at the need for long-term support and at the end of June 2020 Food 4 Thought officially came to life. To focus on the support the community needed we identified four themes for the Food 4 Thought Alliance to address.


What are the four themes?

Firstly there’s the emergency theme, which is obviously around emergency response – whether it’s someone who has been made homeless, whether someone has been a victim of crime and is without money – whatever it may be. It’s that very quick, short-term emergency support side.
Secondly, there’s assistance, which is all about longer-term support. It’s about helping people where food is part of the solution, not seen as the solution. In the longer term this will include community shops and a whole host of other initiatives.
There is also the community aspect, which we’ve not been able to move forward with because of Covid. It’s basically about all the community projects that are supporting people for whatever reason – whether it’s mental health, loneliness, whether it’s just a get together kind of social thing, which food is a part of.
The last one is all about initiatives - anything that is linked to food but that is a new idea. For example, allotments, we’re looking at how we best utilise them around food provision. We’re looking at a whole host of things around recipes and around community shops, which is going to be one of the new initiatives.

What’s the plan for Food 4 Thought going forward?

The big plans for Food 4 Thought going forward are the community shops – that’s a big one. There’s the community theme and working on some of the initiatives to do something a bit different. We want to make sure that a lot more signposting and support is offered and made easily available, to ensure that the need for access to food is reduced. Importantly, we’re going to have to start fundraising again, because after the next 12 months we’ll obviously need to build up the budget.
One of the other things we’re excited about is working in partnership with Sacred Bean, a Derby social enterprise specialising in ethically sourced coffee that works with socially excluded people. We’re working together to open a café in our new premises at the Shot Tower which will be a real community focal point.

And final question: what are your thoughts on the Good Neighbour scheme and the work they’ve done across the city?

As part of the whole Community Hub, the Good Neighbour side of it has been huge. Without people in the community we wouldn’t have been able to achieve the things we’ve done and now people in the local community have others they can call on.
I think we need to look to expand and grow the concept of the Good Neighbour scheme. For example, it would be great to have people in the local community who could offer to cut somebody’s lawn or do other small jobs for people who maybe aren’t mobile and can’t do it themselves. I think it’s crucial to keep it going, to expand it.
More information about the Derby Food 4 Thought Alliance can be found here. And why not give them a follow on social media to show your support: Facebook, Twitter

Good Neighbour Video

As part of Volunteers’ Week 2021, which is held each year between 1 and 7 June, we would like to make a short film to capture the extent and variety of volunteering in Derby over the last year and hear about your experiences of volunteering as a Good Neighbour. We feel that the best way to do this, with social distancing still in place, is to ask you to film yourself on your phone and then email it to us.
We’d like to know what made you decide to volunteer, who you have been helping, how it has made you feel, any interesting stories - for example, friendships that have come about because of volunteering, is there a greater sense of community spirit? And of course we would like to know the downsides too.
If you would like to take part just email a short (up to a minute) clip of yourself by Monday 17 May to

We look forward to hearing from you.

Volunteer Training Opportunities

In partnership with Derby College, Community Action is launching a new training package that you may find interesting and could support your voluntary role. The modules are 2 hours of guided learning each, and there are links to further learning if wanted. You can study in your own time and at your own pace. At the end of each module there are multiple choice quizzes that will assess your learning. On completion of each module you will receive a Derby College certificate.
What you can learn?
Food Hygiene and Food Allergens
This module gives the learner a great overview of all aspects food handling and different diets. This short course would be useful for volunteers who are shopping for people particularly it they need to buy foods that don’t have certain ingredients in them due to allergies. 
Customer Service, Communication & Conflict Resolution
Brush up on your communication skills, gain an understanding of different attitudes and professionalism in volunteering.
Equality & Diversity and General Data Protection Regulations (GDPR)
Equality and diversity promotes equal opportunity for all – everyone has different needs and capabilities – not only essential information for volunteering but in life too. The GDPR – General Data Protection Regulation – module deals with the importance of handling data and how it should be stored.
How to Enrol
Simply click on the link below to register and fill in your information, once your information has been processed you will be sent a workbook on the module you have chosen.
Application Start - Derby College (
If you have any problems then please contact Sue Long on 01332 387465 

Volunteer Stewards Needed!

Would you like to be part of the biggest vaccination programme in the history of the UK?

Derby Arena is the largest Covid vaccination centre in Derbyshire and needs volunteers to act as stewards.

If you would like more information, please click here or email

Useful Links & Information

Derby City Council
Derby City Council News
Derby City Local Area Coordinators
Track and Trace Support Payments
NHS Coronavirus (COVID-19)
Derby COVID-19 Mutual Aid Facebook group
Information on the Test and Trace Payment
Copyright © 2021 Community Action Derby, All rights reserved.

Our mailing address is:
Community Action Derby
Shot Tower
1 Morledge

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