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Good Neighbour Newsletter

Welcome to the July issue of the Good Neighbour newsletter.

The Good Neighbours are all doing amazing things and this newsletter aims to highlight that.

If you would like to share your Good Neighbour experience with us, please contact Charles at for a chat, or you could write something and submit it. If you choose to write something please try to include:
  • how and why you became a Good Neighbour
  • how many people you have supported and the tasks you carried out for them
  • the impact you think the Good Neighbours have had on the community
  • if anything positive has come out of COVID
Due to space please keep your submission to no more than 300 words.

Thank you for all your hard work.

If you would like to know more about Community Action Derby, then please visit our website.

Table of Contents 

Introducing Charles -
the Good Neighbour Officer

Charles has recently started at Community Action Derby as the new Good Neighbour Officer. He is leading the way in creating a brand new system within the Community Support Hub to support the great work all the Good Neighbours are doing. 
A little introduction from Charles... 
"Good morning, good afternoon and good evening — depending on when you are reading this. I am the new Good Neighbour Officer, and essentially, this means that I will be the main point of contact for all of the Good Neighbours, and my role is to support and promote the amazing work that all of the Good Neighbours are doing." 

“At the moment, the Local Area Coordinators and I are trying to improve the system in place, where all of you will have an opportunity to help out in your community.”

The plan moving forward is... 

Your Feedback - 
We want to know your thoughts on the current method of managing the Support Requests and the Good Neighbours in your local ward. We want your feedback, so get in touch ( This enables to us get a better system in place. 

Please Update Us - 
Normality is returning, and you may also be returning to the office or just getting your social life back, which may affect how involved you may be as a Good Neighbour. We kindly ask you to update us on how active you want to be as a Good Neighbour moving forward if you could all get back to us by WEDNESDAY 28th JULY 2021 - 23:59PM (GMT)

Tackling the rise in COVID cases -  
As the COVID DELTA-variant cases are rising drastically in the East Midlands, we are aware that many people will have to self-isolate before the change in guidelines on 16th August 2021. We want to ensure that we have enough Good Neighbours to help out with our Mobile Taskforce - specifically helping deliver essential food parcels to vulnerable people. If you can assist in delivering food parcels around the local areas of Derby. Please contact - Billie ( today! 

Derby Food 4 Thought Alliance needs your help.

We are in desperate need of Good Neighbours that can help with delivering essential food parcels to vulnerable people. The drivers are on 'as needed' basis and will only typically be contacted when there is a request in place, so there is no regular slot to be filled.
We will try out best to ensure that we match requests to drivers that are nearby and convenient.  

How to be a Food Parcel Driver: 

Step 1: Request for Food Parcel
Food 4 Thought Alliance processes food parcel request and awaits delivery. 

Step 2: Driver's Brief and Confirmation
Food 4 Thought Alliance contact available driver with details of food parcel pick-up point and delivery destination. 

Step 3: Food Parcel Delivery
Driver picks up food parcel(s) from designated food bank or Co-Operative** and drivers parcel(s) to delivery destination(s). 

Step 4: Driver's Debrief 
Driver deletes information for data protection regulations and driver to contact Food 4 Thought Alliance  once the delivery has been completed. 

**There are some emergency out of hours parcels held at various Co-Operative Shops in Derby. These are available between 3-6pm.

If you are interested in helping us with Food Parcel deliveries, please get in touch today and speak to Billie ( today! Or contact 01332 346266 or 01332 640000 (option5). 

Want to be a Good Neighbour?

If you would like to be a Good Neighbour, you can For more information on the Good Neighbour role, please click here and here.

Rapid Lateral Flow Test

The Rapid Lateral Flow Test (RLF Test) is available for all essential workers in Derby City, and this includes people carrying out essential volunteer work.

As Good Neighbours you are in this category, and it is recommended that you have a test weekly. 

If you are active in your community by supporting neighbours, you should consider taking the test to reduce the risk of contracting and spreading COVID-19. The test is quick, easy and completely free. 

Click here to find out more about the Rapid Lateral Flow Test, and click here to find a Rapid Lateral Flow Test Site near you.

Please note that if you have symptoms, have had COVID in the last 90 days, have had a positive result in the last 10 days, or are meant to be self-isolating, you should NOT book a Rapid Lateral Flow Test.

We are also continuing to recommend that all of our Good Neighbour practise preventative measures to reduce the risk of spreading the virus, by washing your hands properly, using hand sanitisers including at least 70% alcohol and wearing face coverings in they are 

Volunteer Training Opportunities

In partnership with Derby College, Community Action is launching a new training package that you may find interesting and could support your voluntary role. The modules are 2 hours of guided learning each, and there are links to further learning if wanted. You can study in your own time and at your own pace. At the end of each module there are multiple choice quizzes that will assess your learning. On completion of each module you will receive a Derby College certificate.
What you can learn?
Food Hygiene and Food Allergens
This module gives the learner a great overview of all aspects food handling and different diets. This short course would be useful for volunteers who are shopping for people particularly it they need to buy foods that don’t have certain ingredients in them due to allergies. 
Customer Service, Communication & Conflict Resolution
Brush up on your communication skills, gain an understanding of different attitudes and professionalism in volunteering.
Equality & Diversity and General Data Protection Regulations (GDPR)
Equality and diversity promotes equal opportunity for all – everyone has different needs and capabilities – not only essential information for volunteering but in life too. The GDPR – General Data Protection Regulation – module deals with the importance of handling data and how it should be stored.
How to Enrol
Simply click on the link below to register and fill in your information, once your information has been processed you will be sent a workbook on the module you have chosen.
Application Start - Derby College (
If you have any problems then please contact Sue Long on 01332 387465 

Volunteer Stewards Needed!

Would you like to be part of the biggest vaccination programme in the history of the UK?

Derby Arena is the largest Covid vaccination centre in Derbyshire and needs volunteers to act as stewards.

If you would like more information, please click here or email

Useful Links & Information

Derby City Council
Derby City Council News
Derby City Local Area Coordinators
Track and Trace Support Payments
NHS Coronavirus (COVID-19)
Derby COVID-19 Mutual Aid Facebook group
Information on the Test and Trace Payment
Copyright © 2021 Community Action Derby, All rights reserved.

Our mailing address is:
Community Action Derby
Shot Tower
1 Morledge

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