Welcome to ECG's monthly newsletter, providing insights and advice about all things HR!
March 2017
   

In this issue:

  • Employee Relations and St. Patrick’s Day
  • TiPS Training – Hospitality/Restaurant Industries
  • Recap of Last Month’s Blogs – Labor information and HR best practices

 


Employee Relations

Another Opportunity to Enhance your Employee Relations

A bulletin board contest for each department
An all employee or management outing
An office decorating contest or a small gift/token of your appreciation…
The possibilities are endless!

Remember
Happy Employees = Happy Guests/Customers = Increased business = Increased revenues


Spotlight on TiPS Training

Restaurants and bars are great places for people to socialize and have a good time. However, when alcohol consumption turns excessive, a good time can get out of hand and servers of alcohol must be trained to deal with these problem behaviors appropriately. Alcohol safety also includes under-aged alcohol consumption as well as associated issues that lead to drunk driving.

For many years the Department of Alcohol Beverage Control (ABC) has engaged decoy programs to proactively enforce laws related to serving alcohol responsibly. The program allows local law enforcement agencies to use persons under age 20 as decoys to buy alcoholic beverages from licensed premises such as hotels, restaurants, lounges and bars. More and more winery tasting rooms are also now on the ABC’s list of establishments that may experience a visit.

Testimonial

I’m thankful we trained our staff in responsible hospitality service this past December and used the TiPS program. Thought I would let you know that we were visited by an undercover Sheriff last Friday. The ABC sting operation consisted of three people, an older woman (mother), a young woman (daughter) and a young man (boyfriend of daughter). I understand this is a typical scenario. I am happy to report that our Staff handled the situation appropriately and that we did not fall victim to the sting (CA ABC Minor Decoy Program).
 
- Sally Kerstetter, Human Resources, Dry Creek Vineyard

The important thing for those who serve alcoholic beverages is to be aware of the responsibilities you have when it comes to serving. In addition to having systems in place to determine appropriate identification and monitor consumption, you also need to properly train and supervise your staff. The hope is that by providing regular training, no harm will be brought upon the community by underage people consuming alcohol or by anyone being over served.

ECG offers customized ON PREMISE TiPS TRAINING designed to empower employees to take a proactive approach toward the prevention of alcohol misuse and remain in control of their serving environments. Not only does this training help to protect your establishment and employees, your business will be seen as taking a proactive stance on protecting your community.

Your staff will be able to recognize the signs of intoxication and reduce the chance of an alcohol-related incident from occurring. TiPS-trained servers show your customers and guests that you care about them and want to ensure that their time in your establishment is both safe and enjoyable.

TiPS offers several class options for training. These options offer students a certificate of course completion (valid for 3 years) and take approximately the same amount of time. The class options are online or an instructor-led in-class version. The in-class version has proven by far to be the most valuable and comprehensive option. Instructor-led sessions allow an opportunity for open questions and answer time to discuss situations specific to your establishment.

Our Trainer

Eric Arndt is a premier TiPS Trainer who has over the past 12 years certified more than 1800 servers in California and Internationally. Although Eric primarily focuses on the hotel, restaurant, bar and nightclub industries, he also designed and facilitates, a “TiPS for Wineries” course. Eric’s hotel clients include Hilton, Intercontinental and Mandarin Oriental brands, and winery clients include Robert Mondavi Winery, Beaulieu Vineyards, Sterling Vineyards, Rodney Strong and other renowned wineries in the Napa Valley, Sonoma County and Central Coast. Additionally, Eric is the onboard TiPS trainer for Crystal Cruises, consistently voted the “World’s Best” Large-ship Cruise Line by Travel + Leisure readers.

Eric is also a certified instructor in both the Servsafe CA Food Handler Course required for food servers in California and the Servsafe Food Safety Manager course. Both fulfill the requirements of the California Health and Safety Code.

Eric's autobirography can be viewed by visiting:
http://executivehrconsulting.com/about-us/eric-arndt

2017 Price List

TiPS Training
3-year certification
$875 per class
Materials & test fee: $20/person

Note: Classes are customized to meet each client’s particular level of service and style and have a maximum participant number of 25 students to ensure maximum learning value. Should you need any additional information, or should you wish to book a training workshop at your location, please email info@executivehrconsulting.com, or call our corporate offices at 818-845-5584.


Highlights from our blog:



Updating your sexual harrassment policy to include "Abusive Conduct". Assembly Bill 2053 and the legislation defines “abusive conduct” as “conduct of an employer or employee in the workplace, with malice, that a reasonable person would find hostile, offensive, and unrelated to an employer’s legitimate business interests.” Learn more.


Consider an HR Integrity Hotline ECG offers a toll free “HR Integrity Hotline” to their clients. Employees are able to contact our office directly to share any employee relations issue they may have. Our HR consultants listen empathetically and document what the employee tells them.  Learn more.

 

Expense reports & cell phone charges The law requires that employers reimburse their employees who use their cell phones for work. Employers have a few options in order to remain in compliance with the law. If the employer requires the employee to use their cellular phone for work purposes, the law requires that employers pay “a reasonable percentage” of their employee’s cell phone bill – it’s the law.  Read more.

 

Training and Development: Teambuilding. There's more to work than just deadlines and assignments; camaraderie between employees is vital for your company’s success. Open communication amongst employees is essential to creating a positive and comfortable work environment. Learn more.

 
 

Thank you very much for reading our newsletter; we'd love to hear from you if you have any questions or comments! And please forward this newsletter to any managers or business owners you feel could benefit from our services. We receive over 95% of our clients through referral, and we appreciate and respect the trust you place in us by referring us to others.

With Kind Regards,
EXECUTIVE HR CONSULTING GROUP

Chantal Mariotti
Principal

Copyright © 2017 Executive HR Consulting Group, All rights reserved.







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