Bi-monthly newsletter from the MJ Insurance | Sorority Division.
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Welcome to a new school year!

As usually seems to be the case, the summer has flown by. We're excited about the upcoming school year and continued opportunities to partner with our clients in their insurance and risk management needs.

We have developed this newsletter in hopes of highlighting some of the many resources that we have created to help members and volunteers better manage the risks associated with managing a chapter and chapter properties. As always, we welcome your suggestions as to how we can improve our communications and resources. Please contact Sara Sterley, Director of Risk Management Education, with your suggestions.

Newest Resources

The Insurance & Risk Management Summary is THE one must-have resource for officers and volunteers. If you only read and reference one thing, make it this.
The Chapter House Self-Inspection form should be completed on an annual basis to ensure basic risk management and life safety concerns are being addressed.
We have many event planning resources. Check out a recent webinar on the topic for a review of our resources.
We're in the midst of hurricane season, so be sure to check out these resources to ensure that you're prepared in the event of a hurricane.
We have 50+ frequently asked questions answered at the FAQs section of - check them out and let us know any that we've missed.
We're seeing an increase in risky activities. Check out our position paper on the topic for further information.

Claim Trends

Traveling To and From Events

We are seeing an increase in the number of claims arising from members and guests going to and from official chapter events. Here are a few examples:
  • The chapter held an event at a hotel. All members and guests were supposed to ride the bus to and from the event. A guest at the event left early due to a disagreement with the bartender. The guest did not ride the bus back to campus and was found deceased in a field the next morning. The temperatures at the time were below zero.
  • A guest at an event left early. It is unknown why he left. It is believed he was attempting to walk back to campus. While crossing the road in front of the venue, he was struck and killed by a truck. 
  • The chapter held a philanthropic event. One of the chapter members arrived at the event intoxicated. She was driven back to campus and dropped off at her residence. The member ended up being locked out of her residence and was sexually assaulted while waiting to get into her room. 
  • The chapter held an event off campus. The members were supposed to ride the bus to and from the event. There was a drop off at the student union. A guest at the event requested the bus driver drop him off prior to the drop off point.  The guest was walking on the side of the road back to campus when he was struck and killed by a drunk driver.
  • The chapter held and event off campus. There were two buses to take members and guests to and from an event. One of the buses had a security guard and the other did not. The chapter’s event manual indicated that security guards should be on all buses. An altercation broke out on the bus without the security guard. A guest sustained facial fractures as a result of the altercation and made a claim against the sorority for improper security. 
As you can see from the claim examples, it is critical that your chapter follow your organization's event planning risk management policies. When your organization's policies are not followed or are followed haphazardly,
  1. accidents are more likely to happen, and
  2. accidents are more likely to be severe in nature.
Additionally, when accidents do occur and your organization's policies were not followed, it puts more onerous on the organization (and their insurance company) in defending the claim. 

Review your organization's event planning guidelines on a regular basis, and please contact us with any questions or concerns. 

Back to School Reminders

From CSL Management

Opening Your Chapter House and Preparing for a New School Year
As you prepare for a new school year, there are several things that should been done to ensure the property is ready to serve the chapter for another year:
  • Ensure all summer project work is complete and done so to your satisfaction, remembering to collect any warranty and operational documentation. Schedule an owner meeting with contractor to go over all new equipment and systems, if applicable (recommend appropriate staff and chapter leadership be included).
  • Check all rooms and areas of the house to determine condition so that you are ready for move-in and collecting deposits. You should have a move-in form ready for each room and have the tenants sign it.
  • Clean all areas of the house and inspect all areas for any sign of problems such as mold, mildew and insect or vermin damage.
  • Ensure emergency numbers, evacuation routes, and house rules are posted and emergency exit signs and lighting are functioning. 
  • The outside of the house should be inspected and cleaned (including gutters). Any landscaping maintenance should be addressed.
  • Check interior and exterior lighting and all external doors to ensure proper security of the property. 
  • Complete semi-annual maintenance of your boiler, hot water heaters/boilers and HVAC equipment.
  • Kitchen vent hoods should be cleaned, as well as the grease trap, and health inspection completed, if applicable. 
  • All fire suppression systems and fire extinguishers should be inspected and serviced.
  • Have all fireplaces and chimneys cleaned (we do not recommend their use though).
  • Have the house serviced by exterminator.
  • Have all kitchen equipment cleaned and repaired as needed.
  • Have an electrician inspect the electrical system for damage, including all switches and wall sockets.
  • A plumber should inspect the plumbing system and complete any repairs.
  • Check sump pumps (if applicable) in basement and mechanical room areas to ensure in good condition and functioning.
  • Check inventory of kitchen and cleaning supplies and paper products (including toilet paper), and restock as needed. 
  • Ensure cook, if applicable, has put in first food order for the semester and done proper meal planning.
  • Meet with all staff, if applicable, and collegiate leadership to go over calendar for the school year and house operations.

CSL Management, LLC, is an operations management and consulting firm dedicated to preserving the unique experience of fraternity and sorority housing.

Bed Bug Insurance

A recent study by the National Pest Management Association suggests that we are on the threshold of a bed bug epidemic. College campuses are no exception and ridding these pests is time-consuming and expensive. Contact your Account Executive to learn more about our bed bug insurance solution.

Meet the MJ Sorority Division

If you're planning an event or have a Certificate of Insurance requests, please contact Ruth Akers.
For property and workers' compensation claims, please contact Bev Stiles.
For all other claim questions, please contact Heather Cox.
For educational resources and website related questions, please contact Sara Sterley.
For all other questions or requests, please contact your organization's Account Executive.

E-learning Webinars

Have a Claim?

Click here to find out what to do in the event of a claim.
Click here to find out what to do in the event of a claim.

Keep Up With Us


Additional resources all the time

We are constantly updating our existing resources and developing new resources, so that we can enable our clients to proactively address trends before they become problematic.

Be sure to bookmark our website at - the premier place for all things women's fraternity and sorority risk management.

Contact Sara Sterley, Director of Risk Management Education, with your suggestions.
Copyright © 2014 MJ Sorority, All rights reserved.

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