Project managers are often the first—and main—touchpoints across teams, clients, and disciplines on a digital project. 
View this email in your browser

Issue #4

Project Managers As Educators

Project managers are often the first—and main—touchpoints across teams, clients, and disciplines on a digital project. I’ve talked a lot about the importance of communication in project management, but there's more to it than setting expectations and communicating statuses. As project managers, we have a unique window into the experiences of all teams and stakeholders on a project. We can (and should) educate as we communicate, and take advantage of this insight we have on the spectrum of project perspectives.

Educating our clients and stakeholders
Clients come to us for project work because we (our teams, ourselves, our companies) are the experts in a particular piece of knowledge. We can build trust and confidence in our work by educating through our communication whenever possible.

How to apply this:

  • Talk to clients and stakeholders about the importance of discovery on a project and how it can save time and money.
  • Discuss the ideas of content debt with content managers on web projects and how this type of debt leads to larger project costs overall.
  • Set expectations associated with technical or design decisions on projects in an open, honest, but authoritative manner.

Educating our teams while we work
We trust in ourselves, teams, and our processes to deliver the best possible solutions and knowledge across teams to solve a client problem. Applying an introspective look at our internal processes helps deliver better solutions.

How to apply this:

Educating ourselves and each other
Whether we're the sole DPMs on our team or one of a few, we still regularly learn and grow on the job. Applying education-centric thinking to our own communication practice helps us take into account more perspectives.

How to apply this:

  • Think about our work having a longer-term impact than just one project and approach project planning with this in mind.
  • Consider the ways we can lead our teams to incorporate new techniques and solutions on projects.
  • Ask questions and say "I don't know" regularly if we are unsure of a process—and then ask someone with more knowledge to help us learn.

More reading this week

Have project news or articles you'd like to share?  Hit reply and let me know.
Tweet about us and spread the word.
Like our content? Forward to a DPM friend!
Copyright © 2017 Natalie Semczuk, All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list

Email Marketing Powered by Mailchimp
Tweet @ Natalie
Read PM Reactions
More DPM posts