HOW TO: manage your subscription

Get what you want, when you want it.

Subscription portals can be confusing, so we put together a guide to show you how to choose meals, pause, skip a week, or cancel. Click here to create an account if you haven't already. Once you're logged in, access the portal by clicking on the 'Manage Subscriptions' link

Choosing Meals

Meal choices are made via the customer portal. Log in Monday to Thursday to choose your meals for the following week.

1. After logging in, click Manage Subscription and then click Edit next to your active subscription.
2. Click Select Crisper Kit Contents button.
3. Choose your meals for following week or skip by 11:59 p.m. every Thursday.

Skipping weeks and order dates

The order date or shipment date is the day you're charged for your upcoming kit. Orders are charged on Fridays, and delivered the following Tuesday.

1. Click the Delivery Schedule tab to see all upcoming orders for your subscription.
2. Click Skip next to the order date you'd like to skip. If you skip the February 17th order date, you won't be charged for the kit delivered February 22nd.
3. Skip before Friday at 12AM to avoid being charged for the upcoming delivery.

Pausing/Cancelling

In our portal there is no pause feature, but you can cancel and reactivate your account to achieve the same result. When you cancel it signals to us that you might be gone for a while, so please leave your empty kit for pickup the next Tuesday at 9:00 a.m.

1. Once you've logged in, click Subscriptions and Edit.
2. Click Cancel Subscription and comfirm the cancellation by clicking Proceed.

Our Promise

You will always have complete control over your subscription. While we'd hate to see you go if you cancel for good, we promise to never trap you with complicated cancellations.

Happy to help.

If you ever need help managing your subscription, email us at info@crisperkits.ca and we'll get right on it!