Surrey Disabled People's Partnership      May 2015 E-Newsletter

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Welcome...The last month has seen SDPP take on the NHS Complaints Advocacy Service for Surrey residents, in partnership with Healthwatch Surrey.  This is a service that fits in well under the Advocacy in Surrey umbrella and we will be working hard to provide a high standard of support to those who require someone in their corner through the complaints process.  We are also getting ready to open our new Hub in Staines in May.  I am delighted to see a Hub finally coming to Spelthorne and I am confident that this new Hub in Staines town centre will be a portal to information, advice and support for the community.  We are working in partnership with our friends at Surrey Choices and Sight for Surrey to provide a range of services and projects including a coffee shop within the Hub.  Unless you have been hidden away for the last three months, you will not have escaped the build up to the general election. I must say that all the major parties have been very quiet on how they intend to  empower and give choice and control to disabled people.  SDPP has signed up to the South East Network of Disabled People’s Organisations (SENDPO) manifesto and I can only hope the politicians listen.’ On a similar theme, how accessible is your polling station? Two-thirds of polling stations had “one or more significant access barriers” to disabled voters at the last general election, according to Scope’s Polls Apart survey. With around 12 million disabled people in the UK, what does this say for our electoral process?’  Clive Wood, Cheif Executive


Drop in and GetWis£!

GetWise holds a number of drop-in clinics
across The Surrey Hubs. Each session lasts for 30 minutes and a further follow up appointment can be made with your Advisor.


Details of the sessions are as follows:
The Hub – Godalming    Every Tuesday 10:00 – 12:00
The Hub – Redhill           Every Wednesday 10:00 – 12:00
The Hub – Woking          Every Thursday 13:30 – 16:00

The Hub – Epsom           Every Thursday 10:00 – 12:00
The Hub – Addlestone    Every other Thursday 10:00 – 12:00
The Hub – Walton           Every 1st Friday of the month 12:30 – 2:30
The Hub – Dorking          Every last Friday of the month 10:00 – 12:00
The Hub – Camberley     Every 2nd Friday of the month 10.00 – 12.00
Telephone Advice Line – Every Mondays 14.00 - 16.00 - 01483 410396
You can call in to the advice line to speak to an Advisor (excluding Bank Holidays). Please note, if you are a British Sign Language User, we are able to run Skype sessions during this advice session, however, an email would need to be sent
to organise this prior to the session. If you are not a BSL user then they can either text: 07561392818 or email


Find out more about GetWis£
Surrey Advocacy

Do you have a complaint about the NHS?

Surrey Disabled People’s Partnership are working in partnership with Healthwatch Surrey to deliver The NHS Complaints Advocacy Service. This is a free and independent service that can help you make a complaint about a National Health Service (NHS). This could be hospitals, GPs, mental health services, nurses, pharmacists, dentists, opticians, 111, walk-in centres, NHS-funded private care and more.

If you do not feel comfortable making a complaint by yourself, or you need support at any point during the complaints process, we can give you that support.

The NHS Complaints Advocacy Service is:




Advocates support you through the whole NHS complaints process. They explain the options available and support you to pursue your chosen course of action. They only do what you ask them to and will not try to tell you what to do. They do not investigate or encourage complaints, nor do they offer legal or medical advice. The service is free, independent and confidential.

To  find out more information, please check out our website:
Call our Telephone Help Desk: 0300 030 7333  or Text: 07561 392 818



Citizen Advocacy

Your help could change someone’s life

SDPP are currently seeking volunteers to join our growing team of Citizen Advocates.

Citizen Advocacy works in the same way as professional Advocacy, however, the Advocates are volunteers.

Like all Advocates, our goal is to empower people to speak for themselves; to help them get their voice heard.

Citizen Advocates are an integral and much valued part of our Advocacy service and we are therefore seeking volunteers who possess the below skills:

  • A Citizen Advocate requires patience
  • Understanding
  • An ability to 'think outside of the box'
It can be demanding, sometimes challenging but always interesting and ultimately very rewarding.
You really can make a difference to someone’s life.

If you feel this is the role for you and you would like to find out more, please email Eva Brown or call: 07734571250

Find out more about Advocacy in Surrey
The Surrey Hubs

What is a Hub?

If you haven't visited one of The Surrey Hubs, take a moment to watch this short Information Video, which gives you a glimpse of the wonderful work The Hubs and their volunteers do…

Watch Now!

Hub Staines Update

We are very excited and pleased with the progress being made in the Hub Staines. We still have a few more weeks until the doors open, but this hasn’t stopped us reaching out to the local community and informing them of our presence. SDPP staff and volunteers set up an information stand in the Elmsleigh Centre to promote Hub Staines and explain to local resident’s the services we provide within Spelthorne and throughout Surrey. We received a warm welcome form the community and we look forward to welcoming you all through our doors very soon, but in the meantime take a look for yourselves:

Kerry at our Staines Information Stand            Hub Staines coming together

Michael, Hub Addlestone Volunteer

A Day in the Life of...
'A Volunteer' Development Worker'

Meet Kerry...


Hi my name is Kerry-Louise.  I first became aware of Surrey Disabled People’s Partnership after a friend, who was volunteering at the Woking Hub introduced me to the advocacy service.  From going through the door of one of the hubs it was immediately clear what vibrant and friendly places they are.  Since moving to Surrey nine years ago, having previously worked for a charity in Ealing for the past 12 years.  I decided it was time to look for new challenges in terms of employment.  On my visit to the advocacy service I was so impressed with the quality of service I received.  I asked if there were any jobs available, and left them with a copy of my CV.  The rest they say is history.  I was successful in gaining employment in May last year, and have never looked back.  Things have gone so well that I was promoted to the Senior Volunteer Development Worker for the hubs in the West.

So what does my job involve? Well I am the first point of contact for my other colleagues who run the hubs in the West, and I run the hub in Addlestone. Including the recruitment and training of volunteers, who are the life blood of the service.  I love my job because no two days are the same. It has enabled me to combine my passion for helping people, along with my experience of working with volunteers, and the wider community.  I get a sense of achievement from knowing that I have made a difference to someone’s life. By helping them to gain access to services and information in the community, they might not have otherwise known about. Being a wheelchair user myself I know how difficult it is knowing what help is available to you. It is also very refreshing to be able to meet up with other organisations in the community, to help make our service stronger.  As well as helping others my job has helped me develop on a personal level in ways I could have never imagined before, achieving one of my goals of living independently.


Find out more about The Surrey Hubs

The ‘Disability Manifesto’
produced by
the South East Network of Disabled People’s Organisations (SENDPO)

There are more than 12 million Disabled People and people with long-term health conditions in the UK – a very sizeable part of the electorate in 2015.

We believe it is essential for Disabled People’s voices to be heard in the debates around the 2015 General Election – not only because they represent a large number of votes but, more importantly, because they are deeply affected by so many of the key issues at the heart of political debate.

The ‘Disability Manifesto’ has been produced by the South East Network of Disabled People’s Organisations (SENDPO) – a coalition of over 30 Organisations run and controlled by Disabled People from across the Region. It sets out what we – as Disabled People, citizens and voters – believe to be the key issues in the 2015 General Election and what commitments we would like to see from our Political Parties.

Read SENDPO's Disability Manifesto and check out the SENDPO website

Sunday 12th July 2014 at 9.35am

Every accomplishment starts with the decision to try!

SDPP are delighted to announce our participation in The British 10K 2015 and we want you, your friends and family to join our growing team.

You don’t have to be super fit to complete the race, just able to walk 10K, have a little passion in your heart and a pair of trainers might help!

The British 10k London Run is staged on the world's greatest road race route through the heart of central London passing many of the capital's truly world class historic landmarks. It really is a fantastic experience.

SDPP will provide you with a place in The British 10K, a running T-shirt and an online fundraising page to ensure an easy fundraising experience, all we require is a minimum sponsorship amount of £150.

To sign up and be part of our team or register your interest, please email Hayley

Radio Wey

Did you hear Hayley from SDPP on Radio Wey last week? If not, don’t panic! You can still listen to the interview with Radio Wey Presenter, Andy Brown.

Listen Now!

Thank you Andy and Radio Wey for inviting SDPP onto the show, we hope your listeners enjoyed finding out about the vital services we provide throughout Surrey.


Find out more about Surrey Disabled People's Partnership
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51 Commercial Way, Woking, Surrey GU21 6HN
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