Welcome to the NZBEF newsletter, bringing you the latest news
from around New Zealand and throughout the world.
Welcome to our August round up
It’s been an extremely busy month and, below, you’ll find a quick review of the many activities in which the Foundation is currently engaged.
You'll see some changes in our newsletter and website over the coming months, so feel free to contact me if you have any thoughts or feedback.
Fiona Gavriel - Chief Executive NZBEF
NZBEF Awards programme is gathering pace
We're currently about halfway through the evaluation process for our Award applicants this year.
As previous applicants would be aware, it’s a very in-depth and demanding process, which requires not only a willing and committed applicant organisation, but a dedicated and well-trained team of evaluators.
The Foundation greatly appreciates the hard work our evaluator teams put into these processes and also want to acknowledge the support provided by their employers.
It's a two-way street for employers, as the evaluators build a comprehensive skillset (which is tested in a real-world setting) to take back for the benefit of their organisations.
Business Excellence training and workshops
Our Foundation has run courses in Wellington, Auckland and Christchurch so far this year, and will be running another workshop in Auckland on Friday 4 September.
‘From information to insight – linking your performance measures to strategic planning’ will demonstrate practical and effective ways to use measurement and analysis (Category 4 of the Criteria for Performance Excellence) to support your business and strategic planning.
It'll also provide guidance on how to turn raw data into usable knowledge and insights that support your business goals.
We also hold a number of in-house courses, which provide unique and valuable opportunities to learn about the criteria within the context of your own organisations.
The results to date have been outstanding, with our members emerging from these processes with not only a detailed understanding of the criteria, but a unified appreciation of their strengths and 'opportunities for improvement' (OFIs).
AUT Excellence in Business Support Awards
Each year, the Foundation trains and supports a group of AUT tutors to become the ‘Excellence in Business Support Awards’ evaluators.
It’s been incredibly pleasing to see the uniformly high standard of applications this year, with nearly 40 submissions for this year’s Awards.
We're very much looking forward to the Awards presentation on Thursday 29 October!
Franchise Association Awards
Reflecting our leadership role in quality and continuous improvement, the Foundation also provides evaluators and oversight of the independent judging panel for the Franchise Association Awards.
Again, the Foundation greatly appreciates the hard work our evaluator teams put into these processes and also want to acknowledge the support of their employers in enabling their time and efforts – we couldn’t provide this service without their support.
NZBEF assessments now underway
The Foundation is currently in the midst of its first Workforce Engagement Assessments, through one of our consulting members. Early feedback is that the questions have been well received and are well aligned to the criteria.
A number of members have also either completed (or are scheduled to complete) online Strategic Assessments.
We'll have more about these assessments next month...
More training, more Business Excellence!
We’re about to reintroduce face-to-face seminars, though with a renewed and revitalised 'workshop' format which will provide members with more value and more usable tools for their Business Excellence journeys.
The first is planned for Auckland on 4 September and we look forward to bringing these development opportunities to the regions.
Over the next few months, we’ll be talking with members about opportunities to offer our training etc via digital means, such as webinars.
More cross-sector engagement!
We’re continuing to build the Foundation’s profile across New Zealand’s business landscape and will shortly be speaking at the Metals Industry Conference on the benefits of Business Excellence and the Baldrige Criteria.
Our aim over the coming months is to build upon our wide membership base to create an engaged and active ‘community’ of like-minded organisations, and we’re seeking our members’ ideas on how best to achieve this, from paper-bag lunches and informal networking to differentiated training and online engagement, let us know!
The global perspective on Excellence
Who judges the Malcolm Baldrige Quality Award?
In an ongoing blog series, the National Institute of Standards and Technology (NIST) has been interviewing members of the 2015 Judges’ Panel of the Malcolm Baldrige National Quality Award.
In the interviews, they share their insights and perspectives on the award process, on their experiences, and on the Baldrige framework and approach to organisational improvement.
How non-profits use the Baldrige Framework
This case study, depicting how an innovative government organisation might use the Baldrige Excellence Framework, was recently used as a sample Award application, assessed as part of the 2015 Malcolm Baldrige National Quality Award Examiner Preparation Course.
How a charity is using Baldrige to serve the blind
Since 1989, the Blind Foundation for India has served over 15 million blind people in India, raising over $4 million, performing 125,000 free cataract operations, donating 10,000 Braille kits to blind children for their education, and funding 115 vans to transport doctors and patients.
According to Dr Manu Vora, chairman and president of Business Excellence, the charity has done all of this by using the Baldrige Excellence Framework as a way to manage its work and ensure optimum efficiency and effectiveness.