NZBEF eNews - May 2016
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NZ Business Excellence Foundation News

NZBEF AGM to be held on Wednesday 29 June

Dear Members,

Notice is hereby given that the Annual General Meeting of the New Zealand Business Excellence Foundation (registered as the New Zealand Quality Awards Foundation) will be held at 4pm on Wednesday 29 June in Room WF702, AUT Business School, AUT City Campus, 42 Wakefield Street, Auckland CBD.

Drinks and nibbles will be served from 4pm.

Any member organisation wishing to bring any motion before the AGM is required to give written notice to the Chief Executive of the Foundation by close of business Wednesday 1 June.

Initial notice via email is acceptable and can be addressed to the CEO at This notice needs to convey the intention to bring a motion and a brief description of the motion itself.

As always, all members are welcome to attend the AGM. For catering purposes we would appreciate you advising by return email if you will be attending.

If you are unable to attend, we would appreciate your proxy vote as the meeting can only proceed if at least one third of Foundation members are represented either in person or by proxy. 

Please forward these to the Foundation at:

  • PO Box 331 658, Takapuna, North Shore City 0740
  • Or scan and email to

An agenda (including any motions), 2015 AGM minutes and the 2015 annual accounts will be sent out shortly.  

Fiona Gavriel - Chief Executive
New Zealand Business Excellence Foundation


Why enter into a Business Excellence Awards programme?

Over the past two months, I've had the opportunity to judge the Cleansweep Awards. These awards are run every two years by the Building Services Contractors of NZ (Commercial Cleaners) for their members to recognise best practice within their industry.

During this time, I got to understand why different companies wanted to enter their best sites for these Awards.

The prime reason was to recognise staff and were mostly driven by middle management.

Secondly, it was to show clients how good these companies are and to seek recognition of their efforts - this was driven by senior management.

This got me thinking about awards in general and, I believe, there are three types of awards in the marketplace:

  1. Awards where the recipient has no knowledge prior to the award and they are recognised often by an organisation that has an association with an industry such as a university business school, industry supplier etc.
  2. Awards run on a competitive basis where each category has a winner and, collectively, there is often a supreme winner.  
  3. Awards where recognition is given on an individual basis against a recognised standard.

The awards in item one are rare, and it is difficult to get good data and information externally in order to allocate the award, so they are mostly based on perception. 

Competitively based awards are the most prevalent and a search on the internet for 'business awards benefits' will return many sites with the following benefits listed:

  1. Bench-marking
  2. Analysis
  3. Expert feedback
  4. Business profile and recognition

While there may be aspects of these benefits that are true, I'd say that - for the most part - organisations who enter do not measure these benefits before or after an awards process.

In addition, they mostly fail to recognise the enormous value that comes from focusing on your business to complete an application and, subsequently, receive an in-depth feedback report.

This leaves awards against a standard and this is where our own NZBEF awards lie. To call them awards, especially in the context of the other types mentioned above is to belittle their true purpose.

While it is always nice to receive recognition for one’s organisational endeavours, the true benefit in our awards is that it is the last or first step in the iterative process that is continuous improvement.

While it is possible to carry out the assessment internally, the real benefit is having a set of independent evaluators carry out this task for your organisation.

This evaluation involves not less than four trained evaluators who spend more than 100 hours each evaluating an organisations application, and this does not include a three-plus day site visit to dig further into areas that require clarification.

On completion, the organisation under assessment receives a feedback report which provides detailed analysis of the organisations strengths and opportunities for improvement. This report is then a major contributor to the next cycle of organisational planning.

If the truth be known, most organisations having written the application and undergone the site visit will know themselves where they likely sit against the standard which are the Criteria for Performance Excellence.

So which awards do you want to spend your valuable time applying for?

We encourage all Members to consider an application against the Criteria in 2017 – and it's not too early to start thinking about how your organisation needs to go about this and who should be involved.  

We're always happy to talk to Members about the process of an application and the benefits that can be gained.

Talk to us today to find out more.

Ian Ris - Awards and Membership
New Zealand Business Excellence Foundation

Fuji Xerox finalist in Government Awards

Fuji Xerox New Zealand has been selected as a finalist for the Business Leadership category at the Ministry for Environment’s Green Ribbon Awards.

Sian Flynn-Coleman, Sustainability Manager with Fuji Xerox, noted, "We're really happy to be recognised for the hard work our business does in maintaining our product stewardship scheme and ensuring a minimum 99.5% waste-to-landfill diversion rate."

The other finalists in the Business Leadership category are Air New Zealand for their business-wide sustainability programme, and RD Manufacturing Ltd for also demonstrating leadership in their sector. 

Congratulations to all the finalists!

The awards ceremony is being held in Wellington on Tuesday June 7.

Business Excellence Foundation Course on next month - book now!

What: Foundation Course – Achieving and delivering Business Excellence
When: 9am-5pm Thursday-Friday 23-24 June
Where: Aspire Community Support/Spectrum Care, 103 Tawa Street, Melville, Hamilton 3206

This highly recommended two-day programme has been developed by leading New Zealand Business Excellence consultants, in conjunction with the New Zealand Business Excellence Foundation.

The learning format is specifically designed to provide you with an understanding of how to implement a business improvement programme in your organisation, based on the seven categories of the Criteria for Performance Excellence.

Fully interactive, you will gain from the benefit of discussion-based group exercises with other like-minded individuals from different sectors and organisations to embed the teachings each day.

Welcome to our new Member

Welcome to All About Computers, based in Christchurch.

Don't miss the APQO Conference in Rotorua on 20-23 November

The Asia Pacific Quality Organisation will be holding its annual conference in New Zealand this year. 

The conference is being run by the New Zealand Organisation for Quality and NZBEF is working with them to have a Business Excellence presence, including Fiona Gavriel speaking on ‘The Pursuit of Business Excellence – Why the Benefits Outweigh the Effort'. 

We encourage members to attend this conference, and take advantage of a wide range of international and local speakers.

In addition to the speaker programme is an awards dinner for the Global Performance Excellence Awards. 

These awards are administered by APQO and entry is open to those organisations that have already won a national award in the past few years within the member countries (including Australia, Canada, Japan, Singapore, Saudi Arabia and, of course, New Zealand).  

We're pleased to see a New Zealand presence in this year's awards programme.

From the Baldrige Foundation

Tying sustainability and operational excellence to leadership

A recent article 'Why Microsoft Gave Sustainability a Promotion' by Joel Makower and a recent interview with best-selling author Daniel Pink made me think again about the importance of having senior leaders involved in operational excellence initiatives like the Baldrige Excellence Framework...

From the Baldrige Foundation

A veteran school reformer describes the Framework’s value

Nancy Timmons has served as a Baldrige examiner for two years, and also served as an educational leader and reformer over three decades.

An enthusiastic advocate of the Baldrige Excellence Framework for education, Timmons recently shared how she’s been using her training and experience as a Baldrige examiner to continue guiding school improvements in recent years.

From the Baldrige Foundation

Facing bankruptcy, orchestra meets Baldrige and brings music back

Despite declaring bankruptcy in 2011, New Mexico Philharmonic began work almost immediately on a recovery path by developing a better understanding of the organisation's process: linked activities that can be repeated and improved; produce results for the organisation; and include combinations of people, techniques, and improvements in a defined series of steps.

From the Baldrige Foundation

What is a leader to do?

In a recent study of 195 leaders representing 30 global organisations, the leaders were asked to identify the most competencies for leadership. The study reminded me of a complementary article in Forbes about the competencies employees expect in their leadership.

I thought it would be interesting to compare the two studies and also look at the overlap with the Baldrige Criteria for Performance Excellence requirements related to leadership.

The top seven leadership competencies in the eyes of leaders are:

  1. High ethical and moral standards
  2. Setting goals and objectives and then empowering employees to achieve
  3. Clearly communicating expectations
  4. Flexibility to change opinions and admit mistakes
  5. Committing to ongoing employee training
  6. Communicating often and openly
  7. Being open to new ideas

From the Baldrige Foundation

Are organisations working against the greater human nature?

Daniel Pink, author of five books about changing the world of work, recently offered attendees at the 28th Annual Quest for Excellence Conference insights on what science tells us about what motivates people on the job, and an alternate approach to the way most organisations view motivation.

“There’s a rich trove of research about what motivates people to do great things, what motivates people to do breakthrough kinds of work. I think what you’ll find are some synergies between this different alternate approach to motivation and many things that the Baldrige Program figured out a couple of decades ago...”

From the Baldrige Foundation

Sustainability: Health Care and Baldrige

“Baldrige has helped us create sustainability for the future,” writes Dr Glenn Crotty Jr, executive vice president and chief operating officer of Charleston Area Medical Centre, part of Baldrige Award recipient Charleston Area Medical Centre Health System.

According to Crotty, the Baldrige Criteria, within the Baldrige Excellence Framework (Health Care), helped the four-hospital system align all of its components to improve results.

From the Baldrige Foundation

Effective use of social media

In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organisation’s use of social media.

In the early days of this criteria change, many users of the Criteria had limited engagement with social media. More recently, every organisation is using and must use social media, but not always effectively.

From the Baldrige Foundation

In praise of Baldrige examiners

Over the past five years, by helping Baldrige Award applicants improve, Baldrige examiners and members of the Judges’ Panel for the Baldrige Award process have favourably impacted more than US$142 billion in applicant organisations’ revenues and budgets.

They have benefited the quality of those organisations’ products and services, which impact more than 450 million customers.

They have benefited the work environments of more than 600,000 employees and they've had favourable impact on communities in every region of the US where those organisations reside and contribute as corporate citizens.

From the Baldrige Foundation

The quest for excellence in eight words and phrases

The Baldrige Program’s Quest for Excellence conference provides me an annual refresher on what great organisations can achieve.

This year’s conference was particularly interesting because of the diversity of the four new Baldrige Award recipients, representing four different sectors: small business, education, health care, and non-profit.

Each achieved role-model status in a way that honoured its individual organisational culture and mission.

From the Baldrige Foundation

Baldrige is answer to how to create the culture you need

Only one person on the planet can claim to have led three organisations to Malcolm Baldrige National Quality Awards, and he did it with a focus on people, purpose, passion and a whole lot of role-model leadership.

From the Baldrige Foundation

School boards and the Baldrige Framework = Excellent results

The 2013 Baldrige Award-winning Pewaukee School District of Wisconsin began using the Education Criteria for Performance Excellence at the prompting of a school board member.

Larry Dux - then clerk of the Pewaukee School District Board of Education - was familiar with the Baldrige framework’s value to the business sector and believed his school district could benefit from adopting a 'systems approach' to improving its performance. He was right...

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