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Welcome to the NZBEF e-news, designed to bring you the latest updates, information and blog posts from NZBEF and Business Excellence in New Zealand. We thank you for your continued support of the Foundation.

Latest News 
 

As businesses seek to work more efficiently, increase profits and embrace corporate sustainability mandates, they need to react swiftly to the changes occurring around them. When it comes to building your business, there is one powerful strategy that is often overlooked: studying other businesses in your industry. This involves taking time to investigate how others do what you do in order to get inspiration and ideas whether you own a retail location, a consulting practice, a wholesale operation, or a clown factory, there’s a good chance that someone has walked your path before you. Why not look to those who have done it well and learn from them? You just might find the inspiration you need to push your business to the next level.

While continuous improvement programmes are sprouting up all over as organisations strive to better themselves and gain an edge. The topic list is long and varied, and sometimes it seems as though a programme a month is needed just to keep up. Unfortunately, failed programs far outnumber successes, and improvement rates remain distressingly low. Why? Because most companies have failed to grasp a basic truth. Continuous improvement requires a commitment to learning.

The Foundation's activities this year have centered on a commitment to learning. It is encouraging to see organisations running in-house training sessions and electing to have staff on public Business Excellence Foundation courses; all in the name of building a better working environment. We would be happy to speak you about how we can further assist you in your continuous improvement journey.

By all means, do not be a stranger.............. 

Kelvin
Membership and Marketing Manager
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Welcome to our newest members!

We are happy to announce that the following organisations have choosen to become members of the the Foundation.
 
Land Information New Zealand
Mid Central DHB
Central PHO
KTV Consulting LTD
Rubab Malik 

 
 
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Member Proxies Please 


Members should have received their invite to the AGM and we would welcome your attendance however if you are unable to attend we would appreciate your proxy vote as the meeting can only proceed if at least one third of Foundation members are represented either in person or by proxy.  Please contact Kelvin at kelvin.trumper@nzbef.org.nz if you have not yet to received your invite and proxy.

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Knowledge Hours - and their replacements  


Sadly the attendance numbers at our Knowledge Hours sessions around the country has been dwindling.  This is due to a number of factors and it is difficult to pick any one thing which would make more of you engage.    This has caused us to reflect on how these are run and in the interests of excellence and continuous improvement, we won’t be holding these any more.  It is also an acknowledgement that the numbers don’t always do justice to the calibre of our presenters – as examples the presentations this year on applying Business Excellence in the Salvation Army and Facilities Management at the IRD were both excellent and extremely informative but people weren’t there to hear them. 
 
But wait ….  We have decided they will be replaced with more targeted half day interactive workshops which align to the Criteria and build on the types of presentations given recently by Phil Guerin and Bruce Kenning.  These presentations will be followed by interactive workshops during which we will work on a topic and learn from each other – the community of excellence.  We are working on the  details and dates now but be assured we are looking to add value through these sessions plus give you ‘take home’ tools to use in your organisations.
 
We recognise there is still a need for networking opportunities and we are keen to reintroduce the “paper bag”  lunch.  The concept is that one member hosts a lunch on a 4-6 week cycle and provides tea/coffee etc.  People bring their own lunch so there is no cost but there is a group discussion on a specified topic where thoughts and ideas can be shared.  Diane Calvert (Board Member) is keen to start this off in Wellington and we are looking for expressions of interest to join this group and to start networking on a local level.  We often get requests from Members keen to talk to other about topics such as benchmarking etc – this is your opportunity to get involved.  If you are interested in Wellington, or other centres, please email me and we can get the ball rolling.


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How Values, Quarterly Coaching Address Clinician Burnout, Improve Engagement
Thursday 21 May 2015
 
Posted by Dawn Marie Bailey “Welcome to remarkable.” That’s the first thing new employees at Baldrige Award recipient Hill Country Memorial (HCM) hear at orientation, and that welcome comes personally from CEO Jayne Pope. When staff members of the 86-bed … Continue reading →

Six Ways PwC’s Public Sector Practice Focuses on Customers
Tuesday 19 May 2015
 
By Christine Schaefer Among challenges PricewaterhouseCoopers Public Sector Practice (PwC PSP) has faced in recent years is trying to grow within its federal market. “There is no wide space,” said Rick Rodman, a principal and quality champion for the Baldrige … Continue reading →

Colvin on World-Class Performance, Now and as the Computers Take Over
Thursday 7 May 2015 
 
Posted by Dawn Marie Bailey Audience members at the recent Quest for Excellence® Conference were asked to ponder two questions from keynote speaker, Geoff Colvin, senior editor at large for Fortune magazine: Where does world-class performance really come from? and … Continue reading →


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Christchurch is a go! Business Excellence Foundation Course 


WELLINGTON IS AT CAPACITY LETS SEE IF WE CAN DO THE SAME FOR CHRISTCHURCH!!!!.................

July 7 - Day 1 The first day covers an introduction to Business Excellence, the Core Concepts and Values, and the framework on which it is based. During the day we explore the definitions which are used and will cover some aspects of leadership, customer and workforce engagement, and strategy
 
July 8 - Day 2 Further work will be done to build on the topics covered in Day 1. We cover the development and implementation of strategy. How measurement and analysis is used to both develop strategy and monitor progress. We will look at how we get and use customer feedback, key elements of organisational performance improvement, and the organisations work processes.
 
July 29 - Day 3 We continue to cover the topics which include governance and societal responsibility, knowledge management, information and information technology, operational effectiveness and the workforce.
 
July 30 - Day 4 The final day brings together all of the above by looking at how we measure the success of all aspects of an organisation, and be able to say “how well have we done”. We will look at a complete application and learn the basics of how to review an organisations performance.
 
The approach to the course is to look at the materials available to us and then explore the concepts by completing exercises in work groups. The focus is on learning the theory and applying it to real life examples drawn from the participants own knowledge and experience.

Members:                $2,750.00 + GST
Non members:        $4,000.00 + GST 

Register now online or contact us for more information at info@nzbef.org.nz

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Don't forget about the knowledge base

As a member of the New Zealand Business Excellence Foundation, you gain access to a comprehensive online knowledge resource. The Knowledge Base is sourced from a wide range of providers both local and global, including best practice organisations across a number of sectors.

You will have access to an organised electronic database with articles on understanding business excellence and continuous improvement, best practices, award winning applications, case studies and “live” examples, tools, templates and a multitude of expert commentary. The Knowledge Base is organised into specific sections which make the tool search-friendly with material and articles updated on a regular basis.

You may however need a new access password - if this is the case please do contact us and we will happily supply you with a new login. 


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Latest BPIR report for members - Flexible Work Arrangements 

People are increasingly looking for a work environment that offers them flexibility. Finding a good balance between work and other life commitments—such as family responsibilities, studies or outside interests—enables employees to flourish inside and away from the workplace.

For employers, flexible work arrangements provide greater freedom in terms of business operating hours; importantly, they also increase retention of experienced staff who might otherwise have been lost to the organisation.

Please contact us should you would like a copy of this report.

 
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